Customer Service

Returns and Exchanges


Return & Exchange Policy 
Damaged or Defective Merchandise:

Upon receipt of your order, please open the package immediately and inspect the contents for damage or manufacturing defects. If any item in your order is damaged during shipping, or if you find any significant manufacturing defects, please call Customer Service within 7 days of receipt of your order at 888.686.2552 to request a return authorization. We cannot accept any returns without prior approval. Upon receipt and inspection of your returned merchandise, we will either exchange your item or issue a full credit in the amount of the original purchase price. Returns requested after 7 days of receipt of an order will be considered on a case-by-case basis.

Once your return has been authorized and you have been given a return authorization number (RA#) from a Go-Go Babyz® customer service representative, please re-pack your return items in the original packaging and fill out completely our customer return slip and include it with the package you are returning. You MUST include the completed return form to ensure timely & accurate processing of your return/exchange. UPS/FedEx will come to pick up your return within 7 - 14 business days. If you are not at home or the package is not available when UPS/FedEx arrives, they will attempt to pick up your package two more times. Upon receipt and inspection of your returned merchandise, we will either exchange your item or issue a full credit in the amount of the original purchase price. Returns requested after 7 days of receipt of an order will be considered on a case-by-case basis. 

To receive authorization you MUST provide the following:
  • Proof of purchase - with purchase date, price & dealer
  • Reason  for return
  • Pictures of damage/defect (optional)

General Returns:
We encourage you to use care when ordering. However, we understand that sometimes things just don't work out. If you are not satisfied with your product or would like to return it for any other reason, we will accept returns within 14 days of purchase, in salable condition and refund your original purchase price minus a 25% restocking fee and shipping costs. In every case, you must call or email info@gogobabyz.com  for return authorization - we cannot accept any returns without prior approval.

To receive authorization you MUST provide the following:
  • Proof of purchase - with purchase date, price & dealer
  • Reason  for return
  • Pictures of damage/defect (optional)

Once your return has been authorized,and you have been given a return authorization number (RA#) from a Go-GoBabyz® customer service representative, please re-pack your return items in the original packaging and fill out completely our customer return slip and include it with the package you are returning. You MUST include the completed customer return slip to ensure timely & accurate processing of your return/exchange. WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION AND A COMPLETED RETURN SLIP.

Make sure to include the appropriate amount of insurance on the package and choose a service that provides tracking capabilities. We cannot be responsible for returned items that are damaged in shipment
.

*Please note that Go-Go Babyz® can only authorize & process returns/exchanges for products purchased directly from Go-Go Babyz.®.Go-Go Babyz® CANNOT refund any order that was not purchased directly from us. Go-Go Babyz® reserves the right to approve or deny any request made outside the terms of our policy as stated on this page or outside the terms of our product's warranty.

Items purchased from an authorized Go-Go Babyz® dealer:
Go-Go Babyz ® has many fine retailers that carry our products. For a helpful listing please visit our Store Locator page.If you purchased any of our products from an authorized retailer,please be sure to familiarize yourself with their individual return policies as they are responsible for your return authorizations and refund requests. Go-Go Babyz® cannot authorize returns or refunds for products that were purchased through our retailers. 


If you have a question or comment, please email us at
info@gogobabyz.com or call us at 888.686.2552. 

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