Customer Service


Shipping & Delivery Times 
UPS/FedEx Standard Ground Service is used unless otherwise requested. Orders sent to APO and FPO addresses are shipped via US Postal Service*. Since delivery tracking is unavailable, we are unable to guarantee receipt of your order. *All USPS orders receive a $2.50 handling charge.

We will begin processing your order no later than the next business morning after receiving your order. Most items are in-stock and ready to ship. In-stock items will ship within approximately 1-2 business days. Unless an expedited service is requested, your order should arrive in approximately 5-10 business days after leaving our warehouse if ordered by 1PM GMT. Please note that delivery times are estimates only and do not include order processing time, only transit time provided by the shipping carrier NOT Go-Go Babyz®.. Any orders placed after 1PM GMT will not be processed until the next business day.

Please note that Go-Go Babyz® ONLY ships Monday - Thursday** (regular business days, no weekends or holidays). Any order received after 1PM GMT Thursday, the day before a holiday, or the day before a holiday weekend will not be processed or shipped until the following Monday or regular business day.

International Orders
We do ship international orders and try to use the most economical option possible. International orders are subject to taxes, duties and  various custom/broker fees depending on location and carrier -  and are the responsibility of the buying party. Any delivery refused due to taxes, duties and customs will not be refunded.

--We currently only ship To US & Canada through our website shipping via UPS/FedEx. If you live outside these countries we will process your order via phone or email and will ship your order via USPS - Canadian customers please call or email if you prefer USPS shipping. If you would like to place an international order please contact or 888.686.2552

Express or Expedited Delivery:*
Express or expedited delivery requests are shipped UPS/FedEx Air and will
be shipped the next business day, we do not ship on weekends or holidays; no Saturday deliveries.

**Please note that the following products are built to order in our Idaho warehouse and may take 1-2 to build before they can ship: Wagon StrollerTravelmate MiniTravelmate DeluxeTravelmate Deluxe Cruizer, & all Recycled Products.

If you will be traveling and need one of our products in time for your travels, we strongly recommend calling Customer Service at 888.686.2552 to check availability of the product and to help determine the best method for shipping.