FAQ

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Mini Travelmate
gogo Kidz Travelmate
Travelmate Deluxe & Deluxe Cruizer
Travelmate Luggage Strap
Wagon Stroller
Sidekick
Infant Cruizer
Urban Advantage Stroller
General
Mini Travelmate
Both the original Travelmate model QRKIDZ and the new Mini Travelmate model NMTM are very convenient & easy to use travel accessories that make traveling with kids and car seats much easier. They both easily convert your toddler or convertible car seat into an airport stroller and leaves one hand free. Both products operate and function in much the same way.

For the Mini Travelmate, we did away with the large plastic plate to reduce weight & waste so we could design a more eco-friendly product with a more compact design. Another change is that the Mini has smaller fixed wheels on the axle instead of the removable razor wheels and the Mini Travelmate comes fully assembled.

For more information see our Travelmate vs Mini Travelmate Comparison Chart

Yes. The Mini Travelmate can be pushed like a regular baby stroller or you can pull it like you would a wagon. It is just a matter of personal comfort and preference. Whether you push it like a stroller or pull it like a wagon, the Mini Travelmate will be the most compact and lightweight airport stroller.
No, the Mini Travelmate comes fully assembled & ready to use out of the box. All you will need to do is attach it to your car seat and in seconds you will have a safe, lightweight & easy to use car seat stroller for the airport.
Yes, the Mini Travelmate can be used as a stroller. We have found that when you are traveling it can become cumbersome to bring along a regular stroller in addition to the suitcase full of your child's clothes, toys, books, car seat and all the other baby gear. During our travels, when we knew that the rental car or the taxi or any other means of transportation would make it difficult to lug a stroller to our final destination, we have chosen to only bring the car seat with the Travelmate.  We have used the Travelmate in places like the mall, sidewalks and dirt paths. It is very lightweight and easy to use.
Unfortunately, we do not currently have a product that will convert the Mini Travelmate from a single stroller to a double stroller. However, the Mini Travelmate is very lightweight and easy to maneuver with one hand so you can use two Mini Travelmates at the same time. We have travelled with our two kids many times while they were both in Travelmates. It is still very easy to transport two kids through the airport each in a Mini Travelmate airport stroller just as you would in a double stroller at a fraction of the weight.
Yes, the Mini Travelmate will work with Clek Foonf car seat to easily convert it into an airport stroller. For compatible car seats that we have tested see our current compatibility list
Yes. The Mini Travelmate was designed to turn your car seat into a stroller for the airport. With the size of car seats today it is great for simply transporting your car seat from one place to another, but we created the Mini Travelmate to be a compact, lightweight baby stroller.
By itself the Mini Travelmate weighs only 3.5 pounds, making it the lightest car seat stroller on the market. The total weight while using it as a baby stroller will be determined by the weight of both your child and car seat. Please note that the Mini Travelmate was designed to stroll kids up to 44 lbs (not including the car seat) but never exceed your car seat's max. weight specified by the manufacturer.
Yes, you can leave the Mini Travelmate attached to your car seat during the flight. If you choose to do so we recommend you use a seat belt extender so you will be able to access the release mechanism for the Travelmate's quick release strap.
Originally, the mini Travelmate had rubber wheels. We found that those wheels could tend to stick and also could have an unpleasant odor. We have redesigned the mini Travelmate and it now comes equipped with orange razor wheels like many of our other Travelmate Products. 

The result is a much smoother ride, odor-free product, and better, sleeker look. 
The original mini Travelmate came with rubber wheels that could tend to have an unpleasant odor. We have updated the product and no longer use the rubber wheels. We now use orange razor wheels like the ones found on most of our Travelmate Products.  
The original mini Travelmate came with rubber wheels that could tend to stick causing the wheels to stop rolling freely. We have updated the product and no longer use the rubber wheels. We now use orange razor wheels like the ones found on most of our Travelmate Products which provides a very smooth ride.
gogo Kidz Travelmate
Yes, a child may sit in the car seat while being pulled or pushed with the gogo Kidz. However, if your child weighs over 30 pounds you need to tighten the tether strap (provided with the seat) through the handle as per the instructions. Always use the car seat restraint system when your child is in the seat.

In addition to tightening the tether strap, re-check and tighten the thumb-screws to make sure that they are secure (model UNIQR only).
Yes, you may push or pull your child in their car seat while using the gogo Kidz.
The aisle ways of the airplanes vary and the limitation is usually based on the width of the car seat, and not the gogo Kidz. The gogo Kidz®, attached to the car seat, will fit down the first class aisle of almost all airplanes. The roundabout will fit down most coach isles, but the Marathon generally does not. If you have a larger seat, we suggest that you stroll your child through the airport and take them out of the car seat just prior to boarding. This will eliminate any last minute stress and feeling stuck in case your car seat does not fit down the aisle of the plane. At this time, collapse the handle of the gogo Kidz® and carry your car seat by the handle onto the plane and into the airplane seat.
The size of the security machines vary from airport to airport. In some airports, the gogo Kidz® will fit through the scanner and some do not. To prevent delay, place the car seat with the gogo Kidz® attached on the scanner belt after removing your child. If the car seat does not fit, have the security person carry it over to where they can use the wand to scan it. This will allow you to hold your child while walking through security and set them back into their car seat once security has finished scanning the seat. In the event the gogo Kidz® will not fit through the x-ray machine with the car seat attached and security refuses to hand wand simply remove the wheels from the gogo Kidz® instead of removing the entire unit from your car seat. Once you have gone through security, easily click the wheels back on to the axle of the gogo Kidz® Travelmate.
Our founder's son, age 3, now prefers to be a big boy and does not want his car seat on the airplane. She uses the gogo Kidz® and car seat to travel through the airport and checks the car seat at the gate, removes the Travelmate and stores it in the overhead bin. This allows her to easily maneuver through the airport with both her kids and still have the car seat at her final destination.
Yes, the gogo Kidz® can be used as a stroller. We have found that when you are traveling it can become cumbersome to bring along a regular stroller in addition to the suitcase full of your child's clothes, toys, books, car seat and other gear. During our travels, when we knew that the rental car or the taxi or any other means of transportation would make it difficult to lug a stroller to our final destination, we have chosen to only bring the car seat with the gogo Kidz®. We have used the gogo Kidz in places like the mall, sidewalks and dirt paths. The 5-inch razor wheels provide a smooth ride for our kids and even allow our children to nap when out and about.
No, you need to remove the gogo Kidz® from the car seat when traveling in a car but please note that the Travelmate HAS NOT been crash tested in a car.
Yes, please call us at 1-888-686-2552 to receive a discount code before placing your order
Yes. Please send a request for our Travel Coupon and provide your mailing address using our  contact form or emailing info@gogobabyz.com.
For the new 70 series Britax seats, you will place the support tabs of the Travelmate UNDER THE BASE  of the car seat. (If you received an older manual with you Travelmate that says not to do this, please disregard)
Watch attachment video guide
Yes.
For the new 70 series Britax seats, you will place the support tabs of the Travelmate UNDER THE BASE  of the car seat. (If you received an older manual with you Travelmate that says not to do this, please disregard)
Watch attachment video guide
The Travelmate model has two wheels and only works with toddler/convertible car seats. The Travelmate Deluxe & Deluxe Cruizer have 4 wheels, a rear wheel brake system, and accomodates both infant and toddler/convertible car seats.
If you did not receive the handle screws with your Travelmate and need the screws right away they are a common screw and can found at any hardware store. They are 5/8 #8 sheet metal screws. Otherwise you can contact info@gogobabyz.com and we will be glad to send you a set.
Yes, you can leave the Travelmate attached to your car seat during the flight. If you choose to do so we recommend you use a seat belt extender so you will be able to access the release mechanism for the Travelmate's quick release strap.
We are currently working on expanding our distribution to Europe for most of our Travelmate products. We will post an update when stock is available there. 

If you would like to order our products before, we can ship internationally from our US warehouse. Please contact info@gogobabyz to receive an estimate.
Yes. The Travelmate will work with many European and other international car seats. Click International Compatibility to see which car seats will work with our Travelmate Products.

Please Note: We have not been able to test all seats with all of our products. If you don't see your car seat listed or an "x" under the products you want to use please contact info@gogobabyz.com for further assistance.
The QRKID2 is our latest model of the original Travelmate. The only differences between the two models are:

1. The QIRKID2 now has a fold down plate to provide a larger base for the larger car seats currently on the market.

-AND-

2. The QRKID2 now comes with 3" razor wheels.

Both models operate the same, providing a safe and convenient way to transport your child and car seat. For a more detailed look at the differences of all of our Travelmate Products please review our Comparison Chart.
Travelmate Deluxe & Deluxe Cruizer
The Travelmate Deluxe Cruizer has 12" rear all terrain composite tires giviing it a bit of a wider wheel base and more versatilty on a variety of surfaces. The Travelmate Deluxe has 6" razor wheels and a shorter wheel base to give it a sleeker more compact look and smoother ride.
No, the wheels are not interchangeable on the Travelmate Deluxe & Deluxe Cruizer. Each model has a unique axle and braking system that that cannot be interchanged.
Yes. The Travelmate Deluxe & Deluxe Cruizer are designed to be more compact than most other travel systems on the market that transport your baby car seat. When the Travelmate Deluxe or Deluxe Cruizer is folded with the seat removed, it is about the width of a standard piece of carry on luggage. Some airlines may require you to remove the wheels (quick-release). We also offer the Travelmate Product Storgae Bag that will accommodate the Travelmate Deluxe or Deluxe Cruizer with the rear wheels and car seat removed so you can store in the overhead compartment in one convenient bag.
Yes. You can purchase our Twins Adapter which allows you to connect two Travelmate Deluxes or Deluxe Cruizers together in a matter of seconds conveniently turning your Travelmate Deluxe or Cruizer from a single stroller to a double stroller.

The Twins Adapter uses three tubes; two locking bars that require a one-time installation on the bottom of each Deluxe or Cruizer  and one connecting bar that operates with quick-release buttons so you can quickly connect or disconnect your Travelmate Deluxes or Cruizers in seconds.
No. due to the large variety of infant car seat Safe-Lock adapters these items are only available from us directly.
Yes. The Travelmate Deluxe & Deluxe Cruizer are both great options for a stroller especially for quick errands, doctor visits, restaurants, etc. They are both very compact and easy to use. If your are using it with an infant seat we suggest using one of the Safe-Lock adapters so you can lock your car seat on to the base. In addition, the Travelmate Diaper/Handle Pouch is a great bag to store extra items you might need while you are out and about.
The best way to handle steps with the Travelmate Deluxe or Deluxe Cruizer is to turn it around and pull it up the steps rear wheels first. If you are using them with an infant car seat we suggest using the optional Safe-Lock adapters and you can simply carry it up the steps with one hand by using the infant car seat's handle.
Yes. The Travelmate Deluxe and Deluxe Cruizer will both work with many European and other international car seats. Click International Compatibility to see which car seats will work with our Travelmate Products.

Please Note: We have not been able to test all seats with all of our products. If you don't see your car seat listed or an "x" under the products you want to use please contact info@gogobabyz.com for further assistance.
We are currently working on expanding our distribution to Europe for most of our Travelmate products. We will post an update when stock is available there. 

If you would like to order our products before, we can ship internationally from our US warehouse. Please contact info@gogobabyz to receive an estimate.
No. The Safe-Lock Adapters are an optional accessory designed specifically for certain car seats. They mimic the infant seat base so your car seat will snap & lock into the base of the Travelmate Deluxe or Travelmate Deluxe Cruizer.

The works well without the Safe-Lock Adapters. The Travelmate Deluxe and Deluxe Cruizer both come equipped with universal straps to safely secure your car seat to the base.

The Safe-Lock Adapter are only available for the following car seats -
  • Graco SnugRide (EXCEPT the click connect 40 model)
  • Graco Safe Seat
  • Teutone t-tario 32
  • Combi Centre DX
  • Combi Shuttle
  • Peg Perego Primo Viaggio
  • Chicco Keyfit
  • Maxi-Cosi Mico
Travelmate Luggage Strap
Yes. The Travelmate Luggage Strap was designed to transport your child in their car seat through the airport as an airport stroller not just a car seat transporter. With the Travelmate Car Seat Luggage Strap you no longer have to bring your bulky baby stroller in the airport when traveling with kids and all the baby gear.
The Travelmate Luggage Strap is designed for use with a child up to 40lbs, but never exceed the maximum weight of your car seat as designated by the manufacturer.
No. The Travelmate Car Seat Luggage Strap does not have wheels. It is a strap with a quick-release ratcheting buckle that attaches a toddler car seat to your carry on luggage. Your carry on bag provides the wheels, converting your bag into an airport stroller.
No. The Travelmate Car Seat Luggage Strap is only strap. It is designed to attach your toddler car seat to your carry on luggage to quickly convert your carry on bag into an airport stroller.
The Travelmate Car Seat Luggage Strap alone is only a strap. The strap is designed to attach your child's car seat to your rolling suitcase, making it an airport stroller.
Wagon Stroller
Yes. The Wagon Strollers are all built from the same base. You can purchase 1 seat  to make it a single stroller or 2 to make it a double wagon stroller and you can buy the extended push handle for added comfort while pushing, making it more like a baby stroller. All upgrade items can be purchased separately.

Our Wagon Stroller is unlike any of the kids wagons on the market today like the radio flyer wagon, wood wagons, or other plastic wagons. We designed our Wagon Stroller to meet the ASTM safety standards for baby strollers. Some of the main differentiating features are -

  • Wider side to side AND front to back wheel base for better stability and to prevent tipping
  • Optional cushioned seats with 5-point safety harness (standard on the single & double stroller models)
  • Larger rear wheels for better handling on a variety of terrain
  • Rear foot brake not found on any other wagon
  • Rear push handle to operate more like a baby stroller (standard wagon pull handle also)
Yes, the Wagon Stroller has been designed to be used as a single baby stroller as well as a double baby stroller. The single stroller model comes with 1 cushioned car seat with a 5 point safety harness as you would find on your baby car seat and the double stroller model comes equipped with 2 of those seats. The basic cart model wagon can also be upgraded to be a single stroller or a double stroller by purchasing the seats separately.
The Wagon Stroller was not designed to be a jogging stroller. Most jogging strollers are designed with a single front wheel that can be locked or safety and stability, but the wagon stroller has two swivel front wheels that are not designed to handle the speed of jogging.
Unlike the radio flyer wagon, the little red wagon, or folding wagons and utility carts, our Wagon Stroller is designed to meet the ASTM safety standards for baby strollers. To do this our Wagon Stroller comes equipped with a rear footbrake, safety straps to secure the cargo area to the stroller frame and optional seats with a 5-point safety harness. The seats come standard on our single & double stroller models; 1 seat in the single stroller and 2 seats in the double stroller. In addition, our Wagon Stroller has a larger side-to-side and front-to-back wheelbase for added stability to prevent tipping. So, yes, our Wagon Stroller is safer than other wagons on the market.
The Go-Go Babyz® Wagon Stroller comes in three models; the basic wagon cart, the single stroller wagon and the double stroller wagon. Each wagon model come with these standard features:

  • 8” front, 12” rear All-terrain Wheels that Never Go Flat

  • 3 Mesh Storage Pockets
  • Hands-Free Foot Brake
  • Folds Down Flat for Easy Storage
  • Straight, 3-Position Telescoping Push Handle with Foam Comfort Grip
  • Kid Friendly, Removable Fabric Easily Wipes Clean
  • Intended for Use with 1 year olds all the way up to 10 year olds
  • Extended wheelbase and side-to-side wheel track for added stability & safety
  • Easy fold & store

The difference between the basic cart model and the two stroller models is they each come with an extended,  curved rear push handle and cushioned seats with a 5-point safety harness like you would find on your car seat. The single stroller wagon comes equipped with one seat and the double stroller wagon has two seats.

The Wagon Stroller design is influenced by the utility wagons and folding wagons but our Wagon Stroller is designed to be a stroller and to meet the ASTM safety standards for baby strollers. Our Wagon Stroller comes equipped with a rear footbrake, safety straps to secure the cargo area to the stroller frame and optional seats with a 5-point safety harness. The seats come standard on our single & double stroller models; 1 seat in the single stroller and 2 seats in the double stroller. In addition, our Wagon Stroller has a larger side-to-side and front-to-back wheelbase for added stability to prevent tipping.
Yes. Even though the fabric we use for our Wagon Stroller is made with easy clean fabric that can be wiped clean we know how dirty baby strollers can get so the entire cargo area can be removed so it can be thoroughly cleaned. It is secured to the stroller frame with several snaps, heavy duty Velcro and straps and once undone can be easily removed.
The single stroller wagon can easily be turned into a double stroller wagon by purchasing an extra cushioned seat with a 5-point safety harness. The connection points for the seats are already installed in your single stroller wagon and the extra seat can be installed in seconds to convert it into a double stroller. Click here to purchase.
Yes you can. The Wagon Stroller has been designed with a rear push handle so it can be used more like a traditional stroller. Disneyland has approved Wagon Stroller for entrance for many of our customers. Follow these instructions to receive prior approval before your trip.
Sidekick
The Shift and the Bliss are exactly the same EXCEPT the carrier portion of the Shift bag is removable. This allows you to use the diaper bag portion of the Sidekick without the carrier in case you know you will not be using the baby carrier on you excursion or maybe your child has out grown the baby carrier part but you still want to use the Sidekick as a diaper bag. This extends the life of the product. Unlike stand alone baby carriers like the Baby Bjorn or Ergo Baby, The Sidekick Shift can be used as a diaper bag once your baby has outgrown the baby carrier*.

Please note that the carrier cannot be used without being attached to the diaper bag.

*This is also true for the Bliss & Deluxe Sidekicks but the carrier portion is not removable.
Like all baby carriers whether it is a backpack baby carrier, sling baby carrier or a your standard Baby Bjorn or Ergo Baby style baby carrier, weight distribution is important for comfort. The different style carriers put stress on different parts of your body. For the Sidekick diaper bag baby carrier, make sure the waist strap is secured snugly around your waist. This allows the majority of the weight to be carried by the waist and strap.  Although every person has a unique body, we have found that when the Sidekick is adjusted so it is properly balanced on your waist, one can wear the carrier comfortably for a substantial time period.
The Sidekick is designed to hold babies up to 35 lbs. Your personal body type and how much you pack your bag can influence your comfort. Make sure to properly secure the waist strap so this area will carry most of the weight instead of your shoulders and/or neck.
No. The Sidekick's carrier and bag are connected so, the carrier can only be used with the bag being worn.
Although we have had customers wear the Sidekick baby carrier diaper bag like a Baby Bjorn baby carrier the Sidekick was designed to rest on your waist/hip area to secure the baby on your side. In addition, because the Sidekick is also a diaper bag, the bag part can tend to be a little awkward if worn like the Baby Bjorn. However, if you are more comfortable that way then yes. As always with any baby carrier, whether Ergo Baby style, Bjorn Baby style, backpack or baby sling style always make sure the baby is properly and safely secured in the baby carrier
There is no minimum age to use the diaper bag baby carrier per say. However, because the baby carrier portion of the diaper bag does not have a neck support for the baby like the Baby Bjorn or Ergo Baby style baby carriers, your baby must have sufficient neck control before using the Sidekick diaper bag as a baby carrier.
The shoulder strap on the Sidekick Diaper Bag Baby Carrier can be adjusted from 11" to a maximum of 20" measured from the top of the shoulder. The complete shoulder strap is approximately 40" measured end to end at the sew points where the straps attaches to the diaper bag.
The waist strap on the Sidekick diaper bag baby carrier can be adjusted from 26" up to 53"
The Sidekick diaper bag baby carrier weighs 3 lbs with the changing pad and insulated snack pouch inside.
We are currently working on expanding our distribution to Europe for the Sidekick & most of our Travelmate products. We will post an update when stock is available there. 

If you would like to order our products before, we can ship internationally from our US warehouse. Please contact info@gogobabyz to receive an estimate.
Infant Cruizer
Yes, you will need to remove the infant seat adapters in order to attach the Toddler Adapter to your Infant Cruizer.
The Infant Cruizer model INCR-G is currently compatible with the Graco SnugRide & SafeSeat 7 the Teutone t-tario 32. Model INCR-O is currently compatible with the Peg Perego Primo Viaggio, Britax Companion, and the Combi Shuttle & Centre DX. Model INCR-C is currently compatible with the Chicco KeyFit

More adapters coming soon!
Yes. Please send a request for our Travel Coupon and provide your mailing address using our  contact form or emailing info@gogobabyz.com.
Yes. When the Infant Cruizer is folded with the seat removed, it is about the width of a standard piece of carry on luggage. Some airlines may require you to remove the wheels (quick-release)
You can use the Infant Cruizer with toddler seats if you also have the Toddler Adapter.Toddler seats will not work with the infant seat adapters that come in the Infant Cruizer box.
If the aisle is wider than your car seat width and the width of the Infant Cruizer than yes. However, the aisles on airplanes vary so much between airline and plane size.
Urban Advantage Stroller
The stroller seat is designed to recline into an almost horizontal position, and the footrest can be angled up so that a baby can lie safely in the stroller. The 5-point harness is short enough to fit around a baby. However, we do not recommend using the stroller with an infant younger than 6 weeks-old or placing an infant in the stroller while running, jogging, rollerblading, roller-skating, or similar activities. The main concern is the baby's neck muscles and head control, and the size and development of the baby. Because each baby develops differently, you and your doctor should make final decisions.
The stroller has a four-position reclining seat back, adjusting from nearly horizontal to almost vertical. It is adjusted with a bar. However, when using the most vertical position, you may need to re-position some of the canopy fabric out of the way. A useful alternative technique for the vertical position is to pull forward on the seat rest from the inside of the stroller, and lock it into position.
You may use most of the infant car seats on the market with the stroller as a travel system. We recommend the Graco Snug Ride, Graco Safe Seat Britax Companion and Peg Perego Primo Viaggio infant car seats because of the secure fit with the Urban Advantage. We have an extension strap that connects to the 5-point harness. It goes over the top of the infant car seats for added safety. All of our units have the strap included.
Yes, you can order it on-line if your dealer doesn't have one available.
We are currently considering designing a double stroller. If you have a suggestion for a new design, we would love to hear it. Please send suggestions to info@gogobabyz.com  
The weight limit for a child in the Urban Advantage is 45 lbs.
The seat cushion is made of T/C=Polyester (65%)+Cotton (35%). The seat cushion passes the California Technical Bulletin 117 (section C) standards for flammability.
The seat fabric is easy to remove and may be washed on a gentle cycle. We recommend hang drying the cushion if possible or utilizing a delicates setting on your dryer.
The Urban Advantage is a medium weight stroller, it weighs 27 pounds. The general range is 22 to 35 pounds. The Urban Advantage is strong and sturdy, equipped with an iron frame. We chose a heavier frame for its durability. In addition, all the amenities on the stroller contribute to the weight. The child tray and the parent tray each weigh 1 pound, the basket weighs almost two pounds and the airless tires weigh over a pound each.
Please visit our web site for spare parts or call us at 888.686.2552.
The Urban Advantage is not a "jogging" stroller, however fast walking is Ok but be sure to lock the front swivel wheel in place.
At this time, we do not recommend any ride along accessories for the Urban Advantage.
We are always looking for new retailers to carry our stroller. If there is not one available locally in your area, we can always ship you a stroller for you to test out and if you are not completely satisfied you can return it to us within 15 days for a refund (shipping excluded).
No, but it is extra large and folds far enough to protect your baby/child from the sun and rain and other elements. If you would like a full cover, we do have a rain cover available that was made for the stroller and can add extra protection.
Yes, the kickstand comes down and is locked into place when you step on the brake-bar. This takes some additional force. It is normal and will take less force after some use. There is an adjusting-screw on the cable near the brake-bar. Turning the adjusting-screw clockwise reduces the amount of force required to extend the kickstand. Adjust the screw for the least amount of tension that still allows the kickstand legs to remain in the vertical position.
No. The kickstand should be about ½ inch above the ground when assembled correctly. This leaves room for tire deflation or varying weight of children.
The flap is a safety precaution for use with infants when the seatback in the horizontal position. You can simply fold over the flap when the seatback is in the upper positions. If you are sure the stroller will not be used with an infant, you can remove it entirely with scissors. However, be sure you remove only the flap and do not cut the threads below.
If the hook is at all bent out, it does not stay securely connected and will pop open. Our suggestion is to push the hook in toward the stroller a little (it is not difficult to bend the metal). The best way to do that would be to swivel the hook so it is away from the frame and then push it in.
The strap is included in the diaper basket along with the manual and instructions.
We have found there to be some instances of the stroller pulling to one side. If this situation arises, we suggest the following:
  1. Make sure that the brake bar has been inserted properly and locks on both sides of the frame.
  2. Make sure that the front wheel is fully seated into the fork.
  3. Make sure that both wheels are installed properly on the rear axle - they should click when installed all the way and stay on the axle when tugged.
  4. If the problem continues, please call our customer service and we will be happy to help you. 888.686.2552
If you need need spare parts for your Urban Advantage stroller please contact our customer service department 
info@gogobabyz.com or 888.686.2552 or fill out our contact form
General
At Go-Go Babyz® we pride ourselves on customer service. In this section you will find answers to common questions we have received over the years. If you do not find answers to your concerns, please visit our Customer Service section or contact us directly.
1.888.686.2552
info@gogobabyz  

 

Return & Exchange Policy
Damaged or Defective Merchandise:

Uponreceipt of your order, please open the package immediately and inspectthe contents for damage or manufacturing defects. If any item in yourorder is damaged during shipping, or if you find any significantmanufacturing defects, please call Customer Service within 7 days ofreceipt of your order at 888.686.2552 to request a return authorization. We cannot accept any returns without prior approval. Uponreceipt and inspection of your returned merchandise, we will eitherexchange your item or issue a full credit in the amount of the originalpurchase price. Returns requested after 7 days of receipt of an orderwill be considered on a case-by-case basis.

Onceyour return has been authorized and you have been given a returnauthorization number (RA#) from a Go-Go Babyz® customer servicerepresentative, please re-pack your return items in the originalpackaging and fill out completely our customer return slip and include it with the package you are returning. You MUST includethe completed return form to ensure timely & accurate processing ofyour return/exchange. UPS/FedEx will come to pick up your return within7 - 14 business days. If you are not at home or the package is notavailable when UPS/FedEx arrives, they will attempt to pick up yourpackage two more times. Uponreceipt and inspection of your returned merchandise, we will eitherexchange your item or issue a full credit in the amount of the originalpurchase price. Returns requested after 7 days of receipt of an orderwill be considered on a case-by-case basis. 

To receive authorization you MUST provide the following:
  • Proof of purchase - with purchase date, price & dealer
  • Reason  for return
  • Pictures of damage/defect (optional)

General Returns:
Weencourage you to use care when ordering. However, we understand thatsometimes things just don't work out. If you are not satisfied with yourproduct or would like to return it for any other reason, we will acceptreturns within 14 days of purchase, in salable condition and refundyour original purchase price minus a 25% restocking fee and shippingcosts. In every case, you must call or email info@gogobabyz.com  for return authorization - we cannot accept any returns without prior approval.

To receive authorization you MUST provide the following:
  • Proof of purchase - with purchase date, price & dealer
  • Reason  for return
  • Pictures of damage/defect (optional)

Once your return has been authorized,andyou have been given a return authorization number (RA#) from aGo-GoBabyz® customer service representative, please re-pack your returnitems in the original packaging and fill out completely our customer return slip and include it with the package you are returning. You MUST include the completed customer return slip to ensure timely & accurate processing of your return/exchange. WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION AND A COMPLETED RETURN SLIP.

Makesure to include the appropriate amount of insurance on the package andchoose a service that provides tracking capabilities. We cannot beresponsible for returned items that are damaged in shipment
.

*Pleasenote that Go-Go Babyz® can only authorize & processreturns/exchanges for products purchased directly from Go-GoBabyz.®.Go-Go Babyz® CANNOT refund any orderthat was not purchased directly from us. Go-Go Babyz® reserves the rightto approve or deny any request made outside the terms of our policy asstated on this page or outside the terms of our product's warranty.

Items purchased from an authorized Go-Go Babyz® dealer:
Go-Go Babyz ® has many fine retailers that carry our products. For a helpful listing please visit our Store Locator page.Ifyou purchased any of our products from an authorized retailer,please besure to familiarize yourself with their individual return policies asthey are responsible for your return authorizations and refund requests.Go-Go Babyz® cannot authorize returns or refunds for products that were purchased through our retailers. 

Go-Go Babyz® Corporation ("Go-Go Babyz") warrants our products to be free from defects in materials and workmanship for a period of one year from the date of purchase. Go-Go Babyz® will repair or replace, at its sole option, the defective product within that one-year time period.

If you have a problem with your Go-Go Babyz® product or are not satisfied with it, please contact Go-Go Babyz Customer Service at 1.888.686.2552.

This express limited warranty does not cover:

  1. Pick-up, delivery, or freight charges.
  2. Damage to tires, tubes, or handle bar grips.
  3. Corrosion or fabric damage, caused by improper storage or failure to reasonably protect the stroller from salt water and adverse conditions.
  4. Deterioration due to lack of maintenance and cleaning as specified in the product instructions.

Go-Go Babyz® SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. ANY IMPLIED WARRANTY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE DURATION OF THE EXPRESS, LIMITED WARRANTY (ONE-YEAR FROM THE DATE OF PURCHASE).

Under no circumstance shall any liability of Go-Go Babyz® under this Express Limited Warranty, or otherwise, exceed the price of the defective product or parts.

Note: Some states do not allow the exclusion or limitation on incidental or consequential damages, so the above limitation may not apply to you.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

This Express Limited Warranty gives you specific legal rights, and you may have other rights, which vary from state to state.

Go-Go Babyz'® CUSTOMER SERVICE FOR INFORMATION AND ALL RETURNS:

Go-Go Babyz Returns
16885 Joleen Way #125
Morgan Hill, CA 95037
By registering your product, Go-Go Babyz will automatically notify you regarding issues related to your product. In other words, this is the only way we can contact you in the future for any unforeseen product recalls. This is VERY IMPORTANT for the safety of your child!

We will keep the product name and date of your purchase on file for referencing your warranty information.
When you register with us as part of the process of completing your first purchase, you will be asked to create a user name and choose a password. The information in your account is available to you only if you provide the correct user name and password you earlier created. We store the information you provide during the registration process so that you can quickly access your account and make purchases.

By registering with the site, you will be able to take part in the various services we have to offer you. Some of these services include:

Permanent Cart - Any products added to your online cart remain there until you remove them or check them out.

Address Book - We can now deliver your products to another address other than yours. This is an easy way to send gifts directly to another person.

Order History - View your history of purchases that you have made with us.

At Go-Go Babyz®, we respect the privacy of all visitors who access and use our corporate website. We will not share our data with anyone. Period. All data collected from the Go-Go Babyz® website is used for internal purposes only. We do not sell or rent the information you provide us to third parties.
Yes, we can ship almost anywhere! The cost of shipping varies depending on your country of residence. We do look for the most economical cost to ship. International orders are subject to customs, duties, taxes/tariffs and other broker fees depending on your location and the specific carrier used. These additional fees are the responsibility of the buyer and are typically charged at the time of delivery.

Please note that international orders placed through our website will ship UPS. Our website does not currently offer USPS for international customers. If you would like to have an order shipped USPS please contact customer service at 888.686.2552 or info@gogobabyz.com
Yes and the shipping cost is the same as sending a package priority mail within the U.S.

Please note that we can only ship via USPS to an APO/DPO or PO boxes
Go-Go Babyz Corporation
16885 Joleen Way Unit 125
Morgan Hill, CA 95037

Phone: 408.360.0653
Toll Free: 888.686.2552
Fax: 408.360.7967
Yes. Please send a request for our Travel Coupon and provide your mailing address using our  contact form or emailing info@gogobabyz.com.

We are currently working on expanding our distribution to Europe for most of our Travelmate products. We will post an update when stock is available there. 

If you would like to order our products before, we can ship internationally from our US warehouse. Please contact info@gogobabyz to receive an estimate.
Yes. Please contact us at 888.686.2552 or info@gogobabyz.com for a discount code before placing your order.
Yes. Please contact us at 888.686.2552 or info@gogobabyz.com for a discount code before placing your order.